FAQ

For Aramex to send from different locations, these are handled by sub accounts. You would need to have sub accounts already created for the different dispatch locations. Once you have the sub accounts active you can add these addresses to the App and edit the address on orders as needed.   If so you can add these to the app and select which is to…

The address comes from your Aramex account. You can’t ship from an alternate location like Sendle or CP or Auspost, your pickup is locked to your Aramex account address. The only option therefore, is to change your address with Aramex (not just in the Aramex portal) but your whole account’s official address.

We don’t specifically support returns it in the app. You would need to sort the return out in your carrier account. To arrange a return through Aramex, you’ll need to initiate the return process on the Aramex website, using the original tracking number (label number) and recipient’s postcode. Once the return label is generated, you can either arrange a pickup or drop off the package…

If you have booked an Aramax pickup and have created it incorrectly you need to follow the below steps to cancel it. Log into your Aramax account and select consignments>>>view recent Find the consignment and press delete. (This only has delete if it has not been picked up) Go to your shopify admin , find the order and change the status to unfulfilled. Go into…