In the Order Synchronization section of the app settings page you can see a select option with 2 options for “Pickup Option” like the following screenshot. If you choose “Pickup From Store” then the parcel will be picked up (when available) from your store. Or if you choose “Drop Off” then you have to drop it off at the nearest drop off location in Australia or United States. In the US, only drop off is available.
Sendle has announced that they will halt all new parcel pickup and delivery bookings effective January 11, 2026. Consequently, no bookings will be accepted through the API or dashboard, and the direct Shopify Shipping integration is expected to be removed. Joovii has a range of app integrations for other carriers and are ready to help you continue shipping.
For merchants who prefer pickups, we recommend switching to carriers such as Aramex, Couriers Please or Team Global Express. If you would like introductions to account representatives at any of these carriers, we would be happy to facilitate that connection. Our Multi Carrier App, which supports shipping with Aramex, Couriers Please, Auspost (My Post Business and eParcel), DHL, and Team Global Express, will be a valuable tool during this transition. You can access the app here: Multi Carrier App.
For merchants currently using our Sendle App with other carriers enabled, you can continue to book shipments with those carriers.
If you would like to discuss your options over a call, our team can outline the benefits of each carrier in a meeting. Please schedule a time using the link here: Book a Meeting
