{"id":7382,"date":"2026-01-22T23:24:52","date_gmt":"2026-01-22T23:24:52","guid":{"rendered":"https:\/\/joovii.com\/oldwebsite\/?page_id=7382"},"modified":"2026-03-03T04:45:00","modified_gmt":"2026-03-03T04:45:00","slug":"issues-connecting-wp-joovii-shipping-plugin","status":"publish","type":"page","link":"https:\/\/joovii.com\/oldwebsite\/issues-connecting-wp-joovii-shipping-plugin\/","title":{"rendered":"Issues connecting your Word Press to the Joovii Shipping Plugin?"},"content":{"rendered":"<p data-start=\"1029\" data-end=\"1093\">The Joovii Shipping plugin communicates with external services to:<\/p>\n<ul>\n<li>Fetch live shipping rates<\/li>\n<li>Book consignments automatically<\/li>\n<li>Generate shipping labels<\/li>\n<li>Send tracking data back to your store<\/li>\n<\/ul>\n<p data-start=\"1239\" data-end=\"1448\">Security firewalls often block outbound or inbound API requests they do not recognise. Whitelisting the Joovii IP explicitly tells your security layer that this traffic is trusted and should always be allowed.<\/p>\n<p data-start=\"1239\" data-end=\"1448\">If there is a problem connecting the plugin to our systems you may be able to fix this by doing the below tasks.<\/p>\n<h4 data-start=\"2120\" data-end=\"2148\">1: Whitelisting in Wordfence<\/h4>\n<ul>\n<li data-start=\"2153\" data-end=\"2205\">In WordPress admin, go to Wordfence \u2192 Firewall<\/li>\n<li data-start=\"2209\" data-end=\"2240\">Open All Firewall Options<\/li>\n<li data-start=\"2244\" data-end=\"2303\">Locate Whitelisted IP addresses that bypass all rules<\/li>\n<li data-start=\"2307\" data-end=\"2311\">Add:3.24.190.247 &amp;\u00a0 52.65.55.79<\/li>\n<li>Save changes<\/li>\n<\/ul>\n<p>This prevents Wordfence from rate-limiting or blocking Joovii API calls.<\/p>\n<h4>2: Whitelisting in Cloud flare<\/h4>\n<ul>\n<li>Log in to Cloudflare<\/li>\n<li>Select your domain<\/li>\n<li>Go to Security \u2192 WAF \u2192 Tools<\/li>\n<li>Under IP Access Rules, add:<br \/>\nIP Address: 3.24.190.247 &amp; 52.65.55.79<\/li>\n<li>Action: Allow<\/li>\n<li>Apply the rule<\/li>\n<\/ul>\n<p>If you are using Bot Fight Mode or advanced WAF rules, ensure this IP is excluded from challenge rules as well.<\/p>\n<h4 data-start=\"2440\" data-end=\"2475\">3: Other WordPress Security Plugins<\/h4>\n<p data-start=\"2477\" data-end=\"2516\">If you use a different security plugin:<\/p>\n<ul>\n<li>Look for IP Whitelisting, Allowlist, or Trusted IPs &#8211; Add 3.24.190.247 &amp;\u00a0 52.65.55.79<\/li>\n<li>Clear plugin caches and retest shipping<\/li>\n<\/ul>\n<p>If the above options have not worked please share temp admin login to info@joovii.com and click here to raise a support request.<\/p>\n<h4>4: If you get a Curl Error<\/h4>\n<p>cURL error 7: Failed to connect to https:\/\/webapp.joovii.com port 443 after 1004 ms: Could not connect to server<\/p>\n<p>If you receive this error it means you need to contact your hosting provider.<\/p>\n<p>Ask them to whitelist the below IP or URL<\/p>\n<p>3.24.190.247<\/p>\n<p>52.65.55.79<\/p>\n<p><a href=\"https:\/\/webapp.joovii.com\">webapp.joovii.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Joovii Shipping plugin communicates with external services to: Fetch live shipping rates Book consignments automatically Generate shipping labels Send tracking data back to your store Security firewalls often block outbound or inbound API requests they do not recognise. Whitelisting the Joovii IP explicitly tells your security layer that this traffic is trusted and should always be allowed. If there is a problem connecting the&hellip; <\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Issues connecting your Word Press to the Joovii Shipping Plugin? - Joovii<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joovii.com\/oldwebsite\/issues-connecting-wp-joovii-shipping-plugin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Issues connecting your Word Press to the Joovii Shipping Plugin? - Joovii\" \/>\n<meta property=\"og:description\" content=\"The Joovii Shipping plugin communicates with external services to: Fetch live shipping rates Book consignments automatically Generate shipping labels Send tracking data back to your store Security firewalls often block outbound or inbound API requests they do not recognise. Whitelisting the Joovii IP explicitly tells your security layer that this traffic is trusted and should always be allowed. 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Whitelisting the Joovii IP explicitly tells your security layer that this traffic is trusted and should always be allowed. 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